I can't solve a problem; how can I contact customer service?Updated 4 days ago
Customer Service, Communication & Support During Peak Seasons
During peak seasons such as Christmas and Easter, we kindly ask all customers to contact us primarily by email.
Email communication is essential as it allows us to:
Properly categorize and prioritize each request
Accurately link the inquiry to the correct order number
Provide structured, traceable, and efficient support during periods of high order volume
While chat or other communication channels may be available, email is always the primary and official channel and will take priority over any other form of contact.
Due to high seasonality, it is not always possible for us to be simultaneously active across multiple communication platforms.
For this reason, any public review will always be read after a direct email has been sent to our customer service, allowing us to fully understand and address the issue beforehand.
One Request – One Email Policy
To help us assist you as efficiently as possible, we kindly ask you to:
Send one email per request
Avoid sending multiple emails regarding the same order or issue
Sending a single, complete email enables our team to correctly process, prioritize, and respond to your request.
Multiple emails concerning the same matter may result in longer response times, as they require additional handling.
Customer Service Availability
Please note that our customer service is not active during weekends.
All requests received on Saturday or Sunday will be handled starting from the next business day.
Our customer service team is available:
Monday to Friday
🕘 8:30 AM – 12:00 PM | 2:00 PM – 5:00 PM
(Italian time zone – CET) 🌍
We thank you for your understanding and cooperation during our busiest periods.
Our team remains committed to providing clear, transparent, and high-quality support for every order.