EU Shop

Get back to Store

Olivieri 1882 FAQ Page

All delivery-related updates (such as customer not present, delivery to a UPS Access Point, incorrect recipient, address issues, etc.) are communicated directly by the carrier via email and are always visible in the tracking portal using your tracking number.Please note that our Standard Shipping (3 Business Days) service is fulfilled directly within the United States from our logistics hub in New Jersey.Once the carrier takes charge of the shipment, delivery typically takes approximately 3 business days within the U.S.Tracking updates are generally available regularly throughout the delivery process.If you have any doubts, need clarification, or require assistance at any stage of the delivery, please contact us directly at <a data-start="753" data-end="778" rel="noopener">customer@olivieri1882.com</a>We will be happy to support you and liaise with the carrier if needed.

All problems related to delivery (customer not present, release to a UPS access point, delivery to the wrong customer, customer not on the list, etc.) will be communicated directly by the UPS service via e -mail, or you can find them from the courier portal by typing the tracking number of your shipment. If necessary, please contact our customer service. 

Delivery problems

DELIVERY AND SHIPPING

What are the shipping methods and shipping times?

Areas excluded from delivery

Can I send my products to different addresses from one order?

How much does it cost to ship to the United States?

Where is my order?

I haven’t heard from the UPS courier, what should I do?

How to apply a discount code?

Can I change an order after confirming it?

Discount code is not working

How can I receive discount codes?

My product is damaged or did not conform to my purchase.

How can i add a greeting card to my order?

PURCHASING

Is it possible to pay on delivery?

PAYMENT

Expire date

How can I properly store the products?

How to taste at its best?

STORING OUR PRODUCTS

I can't solve a problem; how can I contact customer service?

CUSTOMER CARE

Delivery problemsUpdated 13 days ago