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Olivieri 1882 FAQ Page

All delivery-related updates (such as customer not present, delivery to a UPS Access Point, incorrect recipient, address issues, etc.) are communicated directly by UPS via email and are always visible in the UPS tracking portal by entering your tracking number.Please note an important distinction regarding our U.S. shipping process:<ul data-start="493" data-end="756"><li data-start="493" data-end="667">UPS Ground is used for the international leg of the shipment, routing the order safely to the U.S. hub (JFK &#x2013; New York) and allowing proper customs clearance.</li><li data-start="668" data-end="756">UPS Air is then used for the final domestic delivery within the United States.</li></ul>For this reason, UPS Air customer service cannot provide information about the Ground leg, as it is an international service specifically designed to ensure secure customs processing. This is normal and does not indicate an issue with your shipment.If you have any doubts, need clarification, or require assistance at any stage of the delivery, please&#xA0;contact us directly at <a data-start="1147" data-end="1172" rel="noopener">customer@olivieri1882.com</a> We will be happy to support you and liaise with the carrier if needed.

All problems related to delivery (customer not present, release to a UPS access point, delivery to the wrong customer, customer not on the list, etc.) will be communicated directly by the UPS service via e -mail, or you can find them from the courier portal by typing the tracking number of your shipment. If necessary, please contact our customer service. 

Delivery problems

DELIVERY AND SHIPPING

What are the shipping methods and shipping times?

When will my Easter Colomba be shipped and how does delivery work?

Areas excluded from delivery

Can I send my products to different addresses from one order?

How much does it cost to ship to the United States?

Where is my order?

I haven’t heard from the UPS courier, what should I do?

How to apply a discount code?

Can I change an order after confirming it?

Discount code is not working

How can I receive discount codes?

My product is damaged or did not conform to my purchase.

How can i add a greeting card to my order?

My order is a gift: will the recipient receive the invoice or proof of purchase inside the package?

Delivery problemsUpdated 4 days ago