My product is damaged or did not conform to my purchase.Updated 4 days ago

Once your order has been shipped within 5 business days, any delay occurring after this time frame cannot be attributed to Olivieri 1882.
Possible delays are exclusively due to customs clearance procedures, U.S. logistics regulations, weather conditions, or carrier-related constraints, which are outside our control.

International shipments, especially to the United States, are subject to inspections and operational processes that may temporarily affect transit times. These circumstances do not constitute a delay on our part when the order has been dispatched within the contractual timeframe.

We kindly invite our customers to always contact us before leaving any public reviews, as our customer care team is available to provide assistance, clarification, and solutions whenever possible.

Complaints & Product Issues

For any complaints or requests relating to the product, please contact us at
[email protected]

When reaching out, kindly:

• Specify your order number

• Attach clear photos illustrating the issue

Please note that complaints must be received within 3 days of receiving the goods, as stated in our Terms and Conditions of Sale.