PURCHASING

Find out how to place an order on our website.

How to apply a discount code?

The discount code can be applied before completing the purchase, in the appropriate 'DISCOUNT CODE' box during check-out. Shortly thereafter, you will see the discount applied in the order summary.

Discount code is not working

If the discount code in your possession does not work it could depend on several factors. For example, the discount code may have expired, or it may have restrictions, such as a minimum purchase price or validity only for certain products. If you hav

Can I change an order after confirming it?

Since this is an automatic procedure, after completing the purchase process it is no longer possible to change the quantity or type of products chosen. In this case, we ask you to notify our customer service as soon as possible, who will cancel and r

My product is damaged or did not conform to my purchase.

For any complaints and / or refund requests relating to the product, please contact us at '[email protected]' specifying the order number and attaching photos illustrating the problem. Complaints must be received within 3 days of receiving the

Is it possible to include multiple recipients in the same order?

It is not possible to specify multiple addresses and / or recipients within the same order. In order to ensure adequate traceability of the products, we ask you to assign only one shipping address for each order. If you want to include multiple shipp

How can I receive discount codes?

To receive discount codes you must subscribe to our newsletter in order to stay up to date on any specific promotions or discounts. As soon as you sign up, you will receive 10% off your first order on all of our products.

How can i add a greeting card to my order?

Our site offers the option of adding a personalized greeting card to the order for free. Immediately after adding the products to the cart, simply check the 'ADD A GREETING CARD' item and enter the text in the appropriate note.

My order is a gift: will the recipient receive the invoice or proof of purchase inside the package?

No invoices are included in the package. If the buyer requests it, they will only receive the invoice by e-mail showing the purchase price.